If you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected while using a home or non-enterprise WiFi connection, try the following:

Basic steps

  • Close other apps that may be consuming your available bandwidth
  • Turn off your video in the meeting and just use audio
  • Turn off your VPN if it's not required for the meeting
  • Try bringing your computer or mobile device closer to the WiFi router or access point ┬áin your home or office
  • Switch to a wired connection
  • Check your Internet bandwidth using an online speed test, such as nperf, Speedtest, or Comparitech
  • Contact your department IT professional to check your WiFi access point

Advanced steps

  • Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability.
  • Use a WiFi extender such as Amped Wireless or Linksys to increase the distance and strength of your WiFi signal
  • Use a higher powered/long-range WiFi such as Amped Wireless router or adapter to increase the WiFi signal on your PC or Mac
  • Use a DOCSIS 3.0 cable modem (if you have cable modem) to improve internet performance

You can also join a test meeting.

low latency

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Modified on: Mon, Mar 9, 2020 at 4:02 PM