Dealing with wireless (Wi-Fi) connection issues


If you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or the meeting getting disconnected while using a home or non-enterprise Wi-Fi connection, try the following:

Basic steps

  • Close other apps that may be consuming your available bandwidth.
  • Turn off your video in the meeting and just use audio.
  • Turn off your VPN if it's not required for the meeting.
  • Try bringing your computer or mobile device closer to the Wi-Fi router or access point  in your home or office.
  • Switch to a wired connection.
  • Check your internet bandwidth using an online speed test, such as nperf, Speedtest or Comparitech.
  • Contact your department IT professional to check your Wi-Fi access point.

Advanced steps

  • Upgrade your Wi-Fi router firmware. Check your Wi-Fi router vendor support site for firmware upgrade availability.
  • Use a Wi-Fi extender such as Amped Wireless or Linksys to increase the distance and strength of your Wi-Fi signal.
  • Use a higher powered/long-range Wi-Fi such as Amped Wireless router or adapter to increase the Wi-Fi signal on your PC or Mac.
  • Use a DOCSIS 3.0 cable modem (if you have cable modem) to improve internet performance.

You can also join a test meeting.

Modified on: Tue, Jun 29, 2021 at 11:05 AM

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