Getting support help for Proctorio

Instructors and students can access Proctorio help in four different ways. 

From the Proctorio support site

Go to Proctorio Support and click Live Chat (See Fig. 1).

Figure 1: Proctorio live chat

From the Proctorio browser extension

If you are on the quiz page but have not completed the Proctorio precheck steps: 

1. Click the Proctorio Extension icon at the upper right corner of the Chrome browser (See Fig. 2).
2. Click Live Chat to open a chat session with Proctorio technical support.
   
   Figure 2: Start a live chat with Proctorio

From the Proctorio window while taking a quiz

If you are in the quiz and have problems, click on the chat icon in the floating Proctorio palette to open a Live Chat.  The chat window will open at the lower left-hand corner of your browser (See Fig. 3)

Figure 3: Share a live chat with Proctorio

From your email

Send an email to teachingtools@umsystem.edu for assistance. Please be aware that, depending on time of day, this email may not be responded to until the next business day. Students should also email their instructor to let them know that they are having difficulties but are seeking help.

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Modified on: Tue, Jul 7, 2020 at 2:25 PM