Before You Give the Test

  1. If you have not already set up a practice test with Proctorio for your students, please consider doing so. Procotorio is new to our students. This allows them to become comfortable with the software and test their hardware and software. Use the same Proctorio settings for both the practice and the real tests.
  2. Increase the length of the exam window. Students need a couple of extra minutes to get through the Proctorio setup, and in a high-volume time like finals week, this may take even more time. Also, large numbers of people starting a test at the same time may raise false red flags (for possible collusion) on Proctorios servers, putting more strain on the servers, and result in longer wait times and connection errors for students. A longer test window will help alleviate this.
  3. Do not use the most severe settings. They may cause problems for students and increase the likelihood of an attempt failing. We recommend:
    • Using the Scan at Start option (which does not count against the test timer) instead of Intelligent Room Scan (which counts against the test timer)
    • Set the Force Full Screen option to Moderate or Lenient
    • If you need students to download a file or other resources, ensure that Block Downloads is OFF.
    • Do not enable Prevent Re-Entry. Either of the options available when this is enabled, particularly when combined with Force Full Screen-Severe or Block Downloads, may result in a much higher rate of failed test attempts.
  4. If Record Video, Record Audio, or Record Screen are set, you should also have Verify Video, Verify Audio, and Verify Desktop set.
  5. If you have to excuse a student from taking the test with Proctorio, or if you need to provide an alternative version of the test to accommodate students with disabilities or hardware or software limitations, please see Working with Accessibility in Proctorio.

Things to Tell Your Students

  1. Recommend that students should restart their computer in advance of taking the exam. Before launching the exam, they should close all other applications. Both of these steps will free up memory, processors, and bandwidth. This will allow for a smoother test experience.
  2. If you have Force Full Screen on, warn your students to not to use keyboard shortcuts or use keyboard + mouse shortcuts to magnify the browser or an image. If they need to increase the magnification they should use the icons in the floating Quiz Tools palette to the left of the test window.
  3. If a student is forced out of a test for any reason, they should immediately log back into Canvas, return to the test, and re-enter it as soon as possible. They will need to run through the Proctorio pre-checks and setup again, but, if the test timer has not expired, should be able to finish the test. This will not work if you have set Prevent Re-Entry.
  4. If something goes wrong with Proctorio, click the Chat icon in the floating Quiz Tools palette at the left of the test. This document may also be helpful to students having problems.

After You Give the Test

  1. When you review recordings, if you seem to see a large number of false positives, you may wish to adjust the Frame Metrics and/or the Exam Metrics. Head and Eye Movement and Audio Levels account for many false positives in Frame Metric, as well as in Exam Metrics. Also note that when a large number of students are taking the same test at the same time, the Exam Duration, Start Times, and End Times may also result in false positives.
  2. If a student reports network trouble, Proctorio will report that the attempt ended irregularly. The Computer Performance Index will also include details on this. Click Show Details in that section. The graph of Video Quality acts to some extent as a proxy for poor network performance. You may also see exactly when the Proctorio session ended in the timeline and screen recording.

Other Questions or Issues

Please email and include Proctorio in the subject.

Modified on: Thu, Jun 11, 2020 at 10:24 AM

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